For a time, though, Lester didn't confirm the new reservation, despite Croxton's repeated messages asking that he do so, Croxton said. Croxton revised the booking and told Lester the passcode to the front door. Still, a glance at Lester's booking request-which showed a bespectacled man full name: Lester Moore hometown: Seattle purpose of stay: "Relaxing vacation with family nothing big"-didn't raise any red flags.
Also, Lester was booked in for a Tuesday, but now said he wanted to come in a day early, meaning Croxton had to modify the reservation. He said his name was Lester and he wanted to get in." Croxton was confused because, he said, he had set his account to require confirmation for would-be renters to book the apartment, but Lester had booked it without the extra step. The happy family was driving out of Yellowstone National Park after four days with limited internet access when, Croxton recalled, "I got a call from a guy. It was their first time using the short-term rental service, and their first two guests had stayed five days each without incident in the apartment the Croxtons call home. Croxton, a musician and teacher, and his wife, a Brooklyn high school principal, had been renting out half of the duplex they own in an industrial part of Williamsburg for $200 a night on Airbnb. Will Croxton was three weeks into a cross-country road-trip with his wife and two kids when he first got the sense something might be going wrong at home.
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